FAQs
This FAQ page is here to help you find information about our clothes, ordering, and more. Browse the questions below to find what you’re looking for, or contact us if your question isn’t listed.
1- Order & Payment
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
From there, you can either login to your existing Biskey X Label account or simply continue as a ‘New User’ and create one. - Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at connect@biskeyxlabel.in.
- You can check how much Money you have in your account once you login. Select My Account and click on ‘Biskey Money’ from the list. You will be able to see Available Balance.
- To use available balance, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
- Below that will be an option to apply codes for discounts. Tick the ‘Use Money’ box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- There is no minimum or maximum usage limit on Biskey Money.
- Biskey Money is applicable on products on offer/sale.
- Biskey Money is subject to expire 12 months after the date of credit. Once expired, Biskey Money will lapse automatically and cannot be credited back.
Tap on “My Orders” section under the main menu of the Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you are facing an issue, please email us at connect@biskeyxlabel.in and we will sort it for you.
If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
Yes, we charge a flat fee of ₹50 for Cash On Delivery (COD) orders.
2. Shipping
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product.
Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India.
Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
The Biskey X Label provide FREE shipping for all orders above ₹499 in India.
A shipping charge of ₹50 is payable only on orders below ₹499.
Minimum order value should be ₹199 (excluding GST).
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as Biskey Money to your Biskey X Label account which will reflect within 24-48 hours of initiation.
3. Returns, Exchange and Refund
No. You will only receive the exact amount paid for the product
No. These are charges applicable each time an order is placed and are non-refundable.
If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn’t reflecting as Biskey money, please email us at connect@biskeyxlabel.in and we will sort it out for you.
You can apply for an exchange for your order within 7 days after an order has been delivered.
Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website.
To exchange your order, you will need to log in to your account and follow the steps:
- Go to ‘Orders’
- Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
- Click on the acknowledgment box and submit your exchange request.
- Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India.
Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Customers can return their order within 7 days after an order has been delivered.
In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team.
If you have received a defective product, send us images at connect@biskeyxlabel.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as Biskey Money as per your convenience.
To return your order, you will need to log in to your account and follow the steps:
- Go to ‘Orders’
- Click on the return button next to the product you want to return.
- Select the reason for return from the dropdown.
- Click on the acknowledgment box and submit your return request.
Yes, there is a charge of just Rs. 35/- per product in the order to transfer your refund to your original mode of payment or Bank Account/UPI.
Happy shopping!